Please save your order number or Follow on our Facebook page.Our policy lasts 90 days. If you have purchased a product with a manufacturing defect then please contact us within 90 days of purchase.
We love to hear from our customers, so if you need help with the fit of our nappy or have any questions or feedback about our design please contact us.
We can not accept returns due to change of mind, incorrect size or quantity purchased.
We accept order cancellation before the product is shipped or produced.If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)We will only be charged once at most for shipping costs to customers (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will operate refund within 24 hours of the business day. It is estimated that the account can be refunded within 5-7 business days, and the specific time required by the bank shall prevail.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item,please contact our Customer service at email@example.com to get the returnde address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We will only be charged once at most for shipping costs (this includes returns) to Customers; No restocking fee to be charged to the consumers for the return of a product.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you happen to have a baby who is a heavy wetter, you can reduce the chance of leaking and help protect your baby from nappy rash by changing his/her nappy every 2 hours during the day, or as soon as you know they have soiled the nappy.
INCORRECT CARE - Our returns policy does not cover products that have not been cared for correctly. Products must have been cared for according to our Care instructions, a copy of which is included with every purchase.
FIT - While Palmbaby nappies are one-size-fits-most, it is not guaranteed to fit all babies at all stages. The majority of babies will fit the nappy from 6 months old to 3 years old. The sizing suggestions are a guide only and are in no way a guarantee to fit.